Business Operations & Management

Effective operations and process management can dramatically increase productivity within a business. Learn how to improve your planning, strategy, and day-to-day production.

Certificates

Change Management

This certificate provides practical knowledge of change management techniques and models that can be effectively implemented within your organization. This structured approach will help you understand how to navigate change as an individual, as a member of a team/organization and as a leader.

Courses:

• Change Management Foundation™
• Change Management Practitioner™
• The Power of Collaboration 
• Being Agile and Choosing the Right Approach
• Project Management Essentials
• Influencing Without Authority

Creative and Critical Leadership

Consisting of three fully online courses, this certificate is designed to help you enhance your critical thinking, creative and analytical skills for solving problems in the complex workplaces of today.

Courses:

• Critical Thinking, Decision-Making and Problem-Solving for Leaders
• Creativity and Innovation for Leaders
• Design Thinking

Customer Service Specialization

Customer service is a fast-changing industry and it is vital to stay on top of the most current market trends. Looking at real-world examples and case studies, this certificate covers the different phases of implementing a customer service plan.

Courses:

• Understanding the Value of Customer Success
• Implementing Customer Success Strategies
• Refining, Measuring, and Improving Customer Success Strategies

Business Analysis

The demand for experienced business analysts increases as the profession becomes more globally recognized and standardized, and employers acknowledge the value business analysts bring to their organizations. Whether you are new to the profession or a seasoned business analyst, you will benefit from the knowledge and practical application of standard tools and techniques used in many industries today.

Required Courses:

• Business Analysis Essentials
• Business Analysis in Practice
• Enterprise and Strategic Analysis
• Introduction to Business Data Analytics
• The Agile Business Analyst

Leadership Excellence

This certificate is offered fully online and is issued in partnership with the Business Excellence Institute, an international organization specializing in leadership and strategy. It provides a robust foundation for current and aspiring leaders to develop an authentic, flexible and adaptable leadership style for today's complex, dynamic organizations and landscapes. Take one course or more to upskill your leadership competencies and build confidence in your leadership capabilities. 

Required Courses:

• Leadership Dynamics
• Ethics in Action
• Mastering Strategy

Business Management

This certificate is offered fully online. The practical focus of the courses help you develop a knowledge base and a range of strategies and skills to manage effectively and successfully in complex, dynamic organizational contexts.

Required Courses:

• Finance Essentials for Business 
• Law Essentials for Business
• Marketing Essentials for Business OR Microeconomics for Business

Human Resource Leadership

Offered fully online, this certificate provides an additional set of skills for HR employees who want to focus on coaching their employees to get the best possible results, employee and media communications to maintain meaningful relationships, and effectively resolving conflict in the workplace.

Required Courses:

• Coaching Skills for Leaders
• Strategic Public Communications: Building Impact and Influence
• Negotiation and Conflict Resolution

Human Resource Management

This certificate is offered fully online. The practical focus of the courses in this certificate equips you with a knowledge base and a range of strategies and skills to manage your organization's greatest asset -- its people -- responsively, fairly and consistently. 

Required Courses:

• Human Resource Management
• Interpersonal and Intercultural Communication
• Organizational Behavior 

Finance and Risk Management

This three-course certificate is designed to help learners in public and private sector organizations navigate the complexities of financial, technological, and organizational management and risk.

Courses:

• Risk Assessment and Management
• Cybersecurity
• Finance Essentials for Business OR Finance Essentials for Public Sector Leaders

Project Management 

In consultation with the PMBOK 7, this certificate is ideal for those who are relatively new to the world of project management as well as for those with project management experience who wish to consolidate and advance their skills and knowledge. 

Required Courses:

• Project Management Essentials
• Engaging Stakeholders: Communication Strategies for Managing Expectations
• Tracking and Forecasting Progress: Budgets, Baselines and Timelines
• Strategies for Effectively Leading Through Change
• Managing Uncertainty & Opportunities: Project Risk Management
• Project Management Principles
• Agile Bootcamp

Customized Lean Six Sigma Offerings

Our three-course Certificate in Lean Six Sigma is offered as a training option for your organization. It consists of three courses:

• Lean Six Sigma: DMAIC, Deployment, Define, and Metrics
• Lean Six Sigma: Measure Phase and Value Stream Analysis
• Lean Six Sigma: Analyze (Part II), Improve and Control

This certificate will provide you with an advanced set of quality tools to be applied in a structured way to improve your organization’s processes and the services or products produced by those processes.

The Certificate in Lean Six Sigma can be delivered as is or customized for your organization – it's up to you. The training also includes an optional coaching package. If you're interested in offering this training to a group of 12 or more, please contact us at openlearning@dal.ca to get started.

Courses & Certification

We offer a range of courses you can take individually without enrolling in a certificate. 

- Strategic Public Communications: Building Impact & Influence
Study the foundational elements of public communications and its many facets. You'll cover everything from employee communication to media relations, to the changing nature of public communications in a digital landscape. 

- Change Management Foundation Plus Practitioner (CMP) Certification
This Change Management course will prepare you to challenge two certification programs available through APMG International. It will provide practical knowledge on change management techniques, as well as the Foundation™ and Practitioner™ certifications (two exams and two certifications both included in the cost). In order to obtain your Change Management Professional (CMP) designation, you must successfully pass both exams.

- Corporate Social Responsibility
Learn about the exciting world of Corporate Social Responsibility (CSR) and the sustainable frameworks used by the world’s largest tech, telecommunications, manufacturing, retail and mining companies.

- Law Essentials for Business
This 12-week course will give you practical knowledge that can be used in the business world. The course covers topics such as: contract law, negligence, legislation applicable to the workplace, employment law, setting up a business, intellectual property and electronic commerce.

- Microeconomics for Business
This course is designed for non-Econ majors to learn about fundamental economic principles through thoughtful and engaging scenarios that we encounter every day, such as Taylor Swift’s decision to forgo school and Uber’s surge pricing to better understand how limited resources drive the decision-making process. 

- Marketing Essentials for Business
This 12-week course will teach you how to write a marketing plan from start to finish. Learn what makes marketing a critical activity in business growth by exploring the broad principles and practices of marketing from a practical perspective.

- PMP® Exam Preparation
This 4-week course is specifically designed to provide participants with a proven, practical approach to preparing for the Project Management Professional (PMP)® Certification Exam from the Project Management Institute (PMI). The course is delivered by trainers who have had extensive experience in professional project management and a long history of successfully preparing people for the PMP® exam.

- Project Management Essentials
This 4-week, online course provides new project managers and project team members the essential tools they need to deliver successful projects. It consists of four weeks of self-directed, online learning, including four online live sessions.

- Technical Writing Essentials
This four-week, online course provides you with the tools to communicate complex and technical projects in clearer and simpler ways. You will discover communication strengths and learn how to build on them to become a more capable, confident writer. 

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