Business Operations & Management

Effective operations and process management can dramatically increase productivity within a business. Learn how to improve your planning, strategy, and day-to-day production.


  • Business Analysis
    This certificate program will equip you with the analytical skill set required for gathering, validating, communicating, documenting, and testing business requirements as well as the effective development and implementation of business processes. To earn the certificate, you must complete three required courses and one elective. These courses can be taken individually.

Required Courses:

  • Enterprise and Strategic Analysis
  • Business Analysis: Planning and Communication
  • Business Requirements: Elicitation, Documentation and Analysis
  • Leadership Excellence
    Today’s leaders are critical thinkers who can make ethical and strategic decisions quickly in constantly evolving situations. They make sound judgment calls with limited information and can adapt when changes need to be made. They do all of this while staying tapped into the organization’s overall mission and vision. Designed by and offered in partnership with the Business Excellence Institute based in Dublin, Ireland, this certificate has three required courses.

Required Courses:

  • Leadership Dynamics
  • Ethics in Action
  • Mastering Strategy
  • Lean Six Sigma Green Belt
    Upon completion of the program, participants are awarded a Dalhousie University Lean Six Sigma Green Belt Certificate acknowledging their Green Belt-level knowledge of Lean Six Sigma methodology tools and techniques. Participants also have the opportunity to take the QualityAmerica Green Belt Certification Exam at no additional charge. Participants who complete the exam will be awarded QualityAmerica’s Lean Six Sigma Green Belt Certification without Projects.
  • Project Management (Blended with live instructor)
    Learn the fundamentals of project management in an online, interactive environment with a live instructor. Ideal for anyone new to the field or interested in advancing existing skills.

Required Courses:

  • Comprehensive Project Management: Core Skills
  • Comprehensive Project Management: Enhanced Skills
  • Project Management Essentials

Elective Courses (One required):

  • Enterprise and Strategic Analysis
  • Six Sigma Workout
  • Certified Agile Project Management

  • Project Management (Asynchronous)
    Gain the skills and knowledge you need to excel as a project manager in a self-paced and directed, flexible online learning environment. To obtain the certificate, you must successfully complete all five courses within a two-year period starting with Project Management Fundamentals. These courses can be taken individually.

Required Courses:

  • Project Management Fundamentals
  • Structured Project Management
  • Leading from the Middle
  • Agile Project Management
  • Applied Project Management

Courses & Certification

We offer a range of courses you can take individually without enrolling in a certificate.

  • Economics
    This course is designed for non-Economic majors to learn about fundamental economic principles through thoughtful and engaging scenarios that we encounter every day, such as Taylor Swift’s decision to forgo school and Uber’s surge pricing to better understand how limited resources drive the decision-making process.
  • Fundamentals of Business Law
    This 12-week course will give you practical knowledge that can be used in the business world. The course covers topics such as: contract law, negligence, legislation applicable to the workplace, employment law, setting up a business, intellectual property and electronic commerce.

  • Introduction to Marketing
    This 12-week course will teach you how to write a marketing plan from start to finish. Learn what makes marketing a critical activity in business growth by exploring the broad principles and practices of marketing from a practical perspective.

  • Testing for the Business Analyst
    This 14-hour, self-paced course will teach you the concepts required to plan, manage, execute, and evaluate testing outcomes of a business solution.

  • Analytical Thinking for the Business Analyst
    This 14-hour, self-paced course will help you formalize and develop your analytical skills as a business analyst. This course is based on the Guide to the Business Analysis Body of Knowledge® (BABOK®) version 3.0.

  • Project Management Essentials
    This 4-week, online course provides new project managers and project team members the essential tools they need to deliver successful projects. It consists of four weeks of self-directed, online learning, including four online live sessions.

  • Technical Writing Essentials
    This four-week, online course provides you with the tools to communicate complex and technical projects in clearer and simpler ways. You will discover communication strengths and learn how to build on them to become a more capable, confident writer.