Business Operations & Management

Effective operations and process management can dramatically increase productivity within a business. Learn how to improve your planning, strategy, and day-to-day production.

Certificates

 

Leadership Excellence

This certificate is offered fully online and is issued in partnership with the Business Excellence Institute, an international organization specializing in leadership and strategy. It provides a robust foundation for current and aspiring leaders to develop an authentic, flexible and adaptable leadership style for today's complex, dynamic organizations and landscapes. Take one course or more to upskill your leadership competencies and build confidence in your leadership capabilities. 

Required Courses:

• Leadership Dynamics
• Ethics in Action
• Mastering Strategy

Business Management

This certificate is offered fully online, with three required courses and three elective choices. The practical focus of the courses help you develop a knowledge base and a range of strategies and skills to manage effectively and successfully in complex, dynamic organizational contexts, including for-profit and non-profit environments. It can be completed over several years, depending upon how many courses you take each term and year. 

Required Courses:

• Leadership Dynamics
• Ethics in Action
• Mastering Strategy

Choose three of the following electives:

• Principles of Marketing
• Strategic Public Communications: Building Impact & Influence
• Microeconomic Decision-Making for Leaders
• Business Law Essentials for Leaders
• Critical Thinking, Decision-Making and Problem-Solving for Leaders
• Project Management Essentials
• Finance Essentials for Private Sector Leaders

Human Resource Management

This certificate is offered fully online, with three required courses and three or more elective choices. The practical focus of the courses in this certificate equips you with a knowledge base and a range of strategies and skills to manage your organization's greatest asset -- its people -- responsively, fairly and consistently. The certificate can be completed over several years, depending upon how many courses you take each term and year. 

Required Courses:

• Human Resources Management
• Organizational Behavior
• Interpersonal & Intercultural Communication

Choose three of the following electives:

• Coaching Skills for Leaders
• Negotiation and Conflict Resolution
• Train the Trainer
• Workplace Diversity and Inclusion
• Leadership Dynamics
• Mastering Strategy
• Business Law Essentials for Leaders
• Strategic Public Communications: Building Impact & Influence
• Ethics in Action
• Neurodiversity and Mental Health in the Workplace and Community
• Mindfulness at Work
• Theory of Total Health and Wellness
• Developing a Game Plan for a Total Health and Wellness Strategy
• Foundations of Positive Psychology

Business Analysis

Our certificate program will equip you with the analytical skill set required for gathering, validating, communicating, documenting, and testing business requirements as well as the effective development and implementation of business processes. To earn the certificate, you must complete three required courses and one elective within four years of your start date.

Required Courses:

• Enterprise and Strategic Analysis
• Business Analysis: Planning and Communication
• Business Requirements: Elicitation, Documentation and Analysis

Choose one of the following electives:

• Technical Writing Essentials
• Project Management Essentials
• Certified Agile Project Management

Project Management

In consultation with the PMBOK 7, this certificate is ideal for those who are relatively new to the world of project management as well as for those with project management experience who wish to consolidate and advance their skills and knowledge. 

Required Courses:

• Project Management Essentials
• Engaging Stakeholders: Communication Strategies for Managing Expectations
• Tracking and Forecasting Progress: Budgets, Baselines and Timelines
• Being Agile: Understanding the Agile Mindset and Team Dynamics
• Doing Agile: Understanding Agile Processes
• Strategies for Effectively Leading Through Change
• Managing Uncertainty & Opportunities: Project Risk Management
• Project Management Principles
• Choosing the Right Approach

Customized Lean Six Sigma Offerings

We are pleased to offer this custom three-course Certificate in Lean Six Sigma, which will provide you with an advanced set of quality tools to be applied in a structured way to improve your organization’s processes and the services or products produced by those processes. For more information, please contact openlearning@dal.ca.

Courses:

• Lean Six Sigma: DMAIC, Define Phase, and Organization Deployment
• Lean Six Sigma: Measure Phase and Value Stream Analysis
• Lean Six Sigma: Analyze (Part II), Improve, and Control 

Courses & Certification

We offer a range of courses you can take individually without enrolling in a certificate. 

Strategic Public Communications: Building Impact & Influence
Study the foundational elements of public communications and its many facets. You'll cover everything from employee communication to media relations, to the changing nature of public communications in a digital landscape. 

Change Management Foundation Plus Practitioner (CMP) Certification
This Change Management course will prepare you to challenge two certification programs available through APMG International. It will provide practical knowledge on change management techniques, as well as the Foundation™ and Practitioner™ certifications (two exams and two certifications both included in the cost). In order to obtain your Change Management Professional (CMP) designation, you must successfully pass both exams.

Corporate Social Responsibility
Learn about the exciting world of Corporate Social Responsibility (CSR) and the sustainable frameworks used by the world’s largest tech, telecommunications, manufacturing, retail and mining companies.

Economics for Business
This course is designed for non-economics majors to learn about fundamental economic principles through thoughtful and engaging scenarios that we encounter every day, such as Taylor Swift’s decision to forgo school and Uber’s surge pricing to better understand how limited resources drive the decision-making process.

Business Law Essentials for Leaders
This 12-week course will give you practical knowledge that can be used in the business world. The course covers topics such as: contract law, negligence, legislation applicable to the workplace, employment law, setting up a business, intellectual property and electronic commerce.

Principles of Marketing
This 12-week course will teach you how to write a marketing plan from start to finish. Learn what makes marketing a critical activity in business growth by exploring the broad principles and practices of marketing from a practical perspective.

PMP® Exam Preparation
This 4-week course is specifically designed to provide participants with a proven, practical approach to preparing for the Project Management Professional (PMP)® Certification Exam from the Project Management Institute (PMI). The course is delivered by trainers who have had extensive experience in professional project management and a long history of successfully preparing people for the PMP® exam.

Project Management Essentials
This 4-week, online course provides new project managers and project team members the essential tools they need to deliver successful projects. It consists of four weeks of self-directed, online learning, including four online live sessions.

Technical Writing Essentials
This four-week, online course provides you with the tools to communicate complex and technical projects in clearer and simpler ways. You will discover communication strengths and learn how to build on them to become a more capable, confident writer.