Writing & Communications
Effective communication is key to a successful business. Develop the skills you need to communicate with style and confidence in the workplace.
Certificates
Customer Service Specialization
With robotics in artificial intelligence, customer service is a fast-changing industry and it is vital to stay on top of the most current market trends. Looking at real-world examples and case studies, this certificate program covers the different phases of implementing a customer service plan. We will also examine operations, management techniques, and data reporting methods that all support customer success management (CSM) program implementation.
Required Courses:
- Understanding the Value of Customer Success
- Implementing Customer Success Strategies
- Refining, Measuring, and Improving Customer Success Strategies
Technical Writing
You're interested in this certificate because you're looking for a grammar refresh or strategies to write concise and informative technical reports and proposals. This certificate is intended for professionals working in a technical field such as engineering, technology, or science. To earn the certificate, you need to take four courses. These courses can also be taken individually.
Required Course:
- Technical Writing Essentials
Electives (Three Required):
- Grammar Tune-up
- Writing Clear Technical Reports
- Writing Emails that Get Results
- Project Management Documents
- Persuasive Writing
Standalone Courses
Accident Investigation
In this nine-week course, you will gain the necessary background, understanding, and innovative methods required to conduct a thorough and effective accident investigation.