Minor in Agricultural Business Management - Customer Relations Management MGTA 2009   Customer Relations Management
CREDIT HOURS: 3
The objective of this course is to provide students with a practical approach to the provision of exceptional customer service for a small business. Students are expected to identify the various factors that affect the provision of quality service and to identify ways to ensure client satisfaction. The course also provides training in point-of-sale techniques and complaint management.
NOTES: Fall semester
FORMAT: Lecture